Cookie Policy
Last updated: March 2026
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device and remember information about your visit, such as your preferences and actions. Cookies are widely used to make websites work more efficiently and to provide information to site owners.
We also use similar technologies such as sessionStorage and localStorage, which store data in your browser for the duration of a session or until you clear your browser data. Throughout this policy, we refer to all of these technologies collectively as “cookies.”
2. How We Use Cookies
SeatPulse uses cookies to:
- Keep you signed in and maintain your authentication session securely.
- Preserve your checkout cart state and session timer so you don’t lose your selected tickets.
- Remember your locale and language preferences across visits.
- Enhance your browsing experience by storing recently viewed events and search preferences.
- Understand how visitors use our platform so we can improve performance and content.
- Enable secure payment processing and customer support functionality through trusted third-party services.
3. Types of Cookies We Use
The table below describes the cookies and similar technologies we use, grouped by category.
| Name | Type | Purpose | Duration |
|---|---|---|---|
| sb-*-auth-token | Essential | Supabase authentication session token. Keeps you securely signed in. | Session / 7 days |
| checkout_timer | Essential | Stores the checkout countdown timer and cart state so your selected tickets are held during purchase. | Session |
| cart_state | Essential | Preserves the items in your cart across page navigation during checkout. | Session |
| locale | Essential | Remembers your preferred language and region settings. | 1 year |
| recently_viewed | Functional | Stores a list of events you have recently viewed so you can quickly return to them. | 30 days |
| search_preferences | Functional | Remembers your search filters and sorting preferences for a smoother browsing experience. | 30 days |
| session_id | Analytics | A unique session identifier stored in sessionStorage. Used by our custom analytics system to track page views via /api/analytics/track and understand how visitors navigate the platform. | Session (cleared when the browser tab is closed) |
| __stripe_mid / __stripe_sid | Third-party | Set by Stripe within the payment iframe to detect fraud, process payments securely, and remember your payment preferences. | 1 year / 30 min |
| intercom-* | Third-party | Set by Intercom to power the live chat support widget, maintain conversation history, and identify returning visitors. | Up to 9 months |
| tp_* | Third-party | Set by Trustpilot to display verified customer reviews and track review invitation interactions. | Up to 1 year |
4. Third-Party Cookies
Some cookies on our platform are set by third-party services that we integrate to provide essential functionality:
- Stripe — Our payment processor uses cookies within its secure payment iframe to prevent fraud and process transactions. Stripe’s cookie usage is governed by the Stripe Privacy Policy.
- Intercom — Our customer support chat widget uses cookies to maintain your conversation history and provide personalised assistance. See the Intercom Privacy Policy.
- Trustpilot — We display a Trustpilot review widget on our site to show verified customer feedback. Trustpilot may set cookies when the widget loads. See the Trustpilot Privacy Terms.
We do not control the cookies set by these third parties. Please review their respective privacy policies for more information about their data practices.
5. Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically find these options in the “Settings,” “Preferences,” or “Privacy” section of your browser. Here are instructions for the most popular browsers:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
Please note that blocking or deleting essential cookies may affect the functionality of our platform. For example, you may not be able to stay signed in or complete a purchase if authentication cookies are blocked.
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies.
7. Contact Us
If you have any questions about our use of cookies, please contact us:
- Live Chat: Use the Intercom chat widget on our website
- Email: privacy@seatpulse.com
- Company: SeatPulse