Every ticket on SeatPulse is backed by our Buyer Guarantee. We work with verified brokers and stand behind every transaction.
SeatPulse is a marketplace connecting fans with verified ticket brokers. We guarantee every transaction on our platform.
Every broker on our platform is vetted and verified before they can list tickets.
We stand behind every ticket sold on our platform. If something goes wrong, we make it right.
Our concierge team is available via live chat and email to help with any issue.
Our Buyer Guarantee protects you in these situations.
If your event is fully cancelled with no rescheduled date, you will receive a full refund. Our team will proactively reach out with next steps.
If the tickets you receive are confirmed invalid or fraudulent and you are denied entry at the venue, you will receive a full refund or replacement tickets.
All sales on SeatPulse are final. The following situations are not eligible for a refund.
All sales are final. We stand behind every ticket, but we cannot offer refunds for personal circumstances.
Please review your order carefully before completing your purchase.
Delivery timelines vary and this is normal for the secondary ticket market.
Tickets are delivered as soon as the broker provides them. Delivery timelines vary depending on the event and the broker's fulfillment process. In some cases, tickets may be delivered days or even hours before the event. This is completely normal for the secondary ticket market.
You will receive an email notification as soon as your tickets are ready. Delivery methods include Mobile Transfer, PDF, or Paper Tickets depending on the event and broker.
Late delivery is not grounds for a refund as long as tickets are delivered before the event. If tickets are not delivered by the time of the event, the Buyer Guarantee applies.
If you believe your situation falls under the Buyer Guarantee, follow these steps.
Reach out via Intercom live chat on our website or email support@seatpulse.com with your order number and a description of the issue.
Include any relevant documentation such as an event cancellation notice, venue denial confirmation, or screenshots.
Our team will review your claim and respond as quickly as possible. We aim to resolve all guarantee claims promptly.
Approved claims are processed within 5-10 business days. Refunds are issued to your original payment method in EUR.
Our concierge team is here to help. Reach out via live chat for the fastest response, or send us an email with your order details.
No. SeatPulse is a marketplace that connects fans with verified, professional ticket brokers. All tickets on our platform are sourced and fulfilled by our broker partners. We guarantee every transaction through our Buyer Guarantee.
Yes. All sales on SeatPulse are final. We do not offer refunds for change of mind, inability to attend, or any personal circumstances. However, if your event is permanently cancelled or your tickets are confirmed invalid, our Buyer Guarantee has you covered.
Tickets are delivered as soon as the broker provides them. Delivery timelines vary and in some cases, tickets may arrive days or even hours before the event. This is completely normal for the secondary ticket market. You will receive an email notification as soon as your tickets are ready.
If an event is rescheduled to a new date, your tickets remain valid for the new date. No refund will be issued. If the event is subsequently cancelled entirely with no new date, the Buyer Guarantee applies.
Approved Buyer Guarantee claims are processed within 5-10 business days. Refunds are issued to your original payment method in EUR.
Depending on the event and broker, tickets may be delivered via Mobile Transfer, PDF download, or Paper (physical) tickets. The delivery method is shown on your order confirmation.
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